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Salesforce Service Cloud Voice Consultant
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-06-03
Listing for:
Artech LLC
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Consultant, Cloud Computing, Technical Support
Job Description & How to Apply Below
Request
-1
Title: Salesforce Service Cloud Voice Consultant
Locations: Frederick, MD
Duration: 6 Months
Salary Range: $45 - $53/Hour on W2 (All inclusive)
IntroductionWe are seeking an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud Voice integrated with Amazon Connect. The ideal candidate will design, configure, and implement Salesforce solutions that enhance customer engagement and streamline sales and service processes.
RequiredSkills & Qualifications
- 3-5 years of experience in Salesforce Sales Cloud and Service Cloud implementations
- 2 years of hands-on experience with Service Cloud Voice and Amazon Connect integration
- Strong understanding of Salesforce declarative tools and security model
- Familiarity with CTI concepts and telephony integration
- Prior work experience at client or in client's Industry
- Applicants must be able to work directly for Artech on W2
Skills & Qualifications
- Amazon Connect Capabilities (Contact flows, IVR design, call recordings, monitoring and analytics)
- AWS Services Exposure (IAM, Lambda, Amazon Connect configuration – preferred)
- Testing & Deployment Experience (UAT execution, production deployments, voice integration troubleshooting)
- Configure and customize Salesforce Sales Cloud and Service Cloud Voice features
- Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities
- Gather and analyze business requirements from stakeholders
- Implement automation using Flows and other declarative tools
- Conduct UAT and support deployment to production
- Provide end-user training and create documentation
- Collaborative and innovative work environment
- Opportunities for professional development and growth
- Comprehensive health and wellness benefits
For immediate consideration please click APPLY to begin the screening process with Alex.
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