Director, Executive

Director, Executive Experience – Towson, MD or Charlotte, NCThe Job

• Responsible for the full lifecycle management of the Executive Experience service tower and acts as the single point of accountability for the technology experience of senior leaders and executives worldwide.
• Bridges the gap between executive business needs and IT service delivery by ensuring a world‑class, proactive and personalized technology experience.
• Leads a dedicated Executive Experience team, manages vendor performance, and partners closely with senior stakeholders, including the C‑suite, to ensure seamless, frictionless IT support for executives.
• Drives continuous improvement by leveraging experience analytics, sentiment measurement, and proactive service models.
• Defines and delivers a global executive experience strategy and roadmap aligned with the IT operations vision.
• Oversees delivery of executive technology services, ensuring alignment to experience objectives, SLAs, and quality standards.
• Partners with IT operations, service experience, and IT communications teams to ensure rapid incident resolution and seamless request fulfilment for executives.
• Implements experience analytics and sentiment measurement tools to proactively identify friction points and improve executive satisfaction.
• Oversees vendor and MSP delivery models to maintain high‑quality, globally consistent services.
• Drives proactive readiness for executive engagements, including board meetings, investor calls, and other high‑profile events.
• Acts as a trusted advisor to senior leaders and executive assistants, helping them maximize the value of collaboration tools and digital workplace technologies.
• Provides consolidated reporting on executive service performance, sentiment trends, and improvement initiatives.
• Champions a continuous improvement mindset, leveraging data to enhance executive productivity and drive measurable business outcomes.

• Undergraduate degree and 10+ years of relevant experience OR graduate degree and 8–10 years of relevant experience.
• 10+ years of IT operations, end‑user services, or digital workplace leadership experience, including global scope.
• 5+ years of leading teams with direct people‑management responsibility.
• Proven experience delivering VIP/white‑glove IT support services in a complex, enterprise environment.
• Prior experience in executive stakeholder engagement, including direct interaction with C‑suite leaders.

Salary range: $134,300 – $231,700 per year. The salary offered within the range may vary depending on factors such as job level, geographic location, and candidate qualifications.

• Competitive salary and comprehensive benefits plan, including medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and partner programs.
• Supported programs and benefits in support of employees’ well‑being.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or at  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

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