Senior IT Help Desk Technician Security Clearance

Position Title

IT Help Desk Technician

Aberdeen, Maryland

Full‑Time (Must be a U.S. Citizen)

Secret

• High School Diploma (Relevant education can substitute for experience)
• 8570.01 IAT‑II certification required (e.g., Security+CE or equivalent)
• ITIL Foundation strongly desired

5 years’ experience providing enterprise service desk support in an IT environment; usage of an automated ticketing tool; and diagnosing and resolving complex customer IT issues.

As part of an on‑site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD. The role includes providing desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors;

report significant outages and/or customer issues to appropriate Government management personnel.

• Deploy IT hardware such as desktop computers, laptops, tablets, monitors and printers; configure IT hardware to resolve problems.
• Install/configure operating system images and specialty software on customer devices.
• Document activities using automated ticketing software (e.g., BMC Track‑IT).
• Perform backup and restore of software and data on client compute devices.
• Troubleshoot and resolve client network and wireless issues.
• Test, analyze, and repair computer system hardware and software malfunctions.
• Deploy interoperable and integrated standard office automation desktop software.
• Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.
• Resolve desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed.
• Identify network problems impacting users and work with appropriate Tier II or III administrators.
• Troubleshoot Wi‑Fi and GFE‑provided broadband devices and VPN connectivity.
• Configure, diagnose, reimage, reload, and repair all AGM MS Windows‑based laptops and desktops, instant messaging applications, and DoD‑approved Wi‑Fi and wireless services.
• Utilize remote tools to connect to remote desktops. Applications include MCM.
• Have previous experience mitigating system vulnerabilities and patching (e.g., Nessus).
• Have previous experience supporting a test & evaluation environment.