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Service Desk Incident Manager | Metrics-Driven IT Ops Leader
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-06-04
Listing for:
Link Solutions, Inc.
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
Link Solutions, Inc. is seeking a Service Desk Incident Manager to join their team at Adelphi, MD. The successful candidate will oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and resolution of incidents. Critical to this role is the implementation of metrics-driven processes aimed at improving efficiency and service delivery.
Candidates must be U.S. citizens with an active DoW Secret Clearance and have a degree or significant experience in IT or Service Desk environments.
Benefits include paid holidays, medical and dental, long/short-term disability, and a relocation incentive program.
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