Knowledge Manager, IT​/Tech

Overview

Link Solutions, Inc. is seeking a Knowledge Manager to join their team at Aberdeen Proving Ground, MD. The Knowledge Manager will play a critical role in driving knowledge‑sharing initiatives and developing scalable information practices to ensure personnel have timely access to documentation, standards, and technical guidance.

• Oversee the development, organization, and maintenance of knowledge assets, including documentation, SOPs, troubleshooting guides, and best practices.
• Implement and manage knowledge management (KM) processes using existing enterprise tools and systems.
• Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel.
• Enhance self‑service support resources by improving article quality, searchability, and usability.
• Collaborate with IT teams, analysts, and engineers to ensure the knowledge base aligns with evolving support needs and technical standards.
• Promote knowledge sharing across teams to reduce resolution time and improve service delivery consistency.
• Support documentation governance, version control, and compliance with ARL and DoD KM policies.
• Provide reporting on content usage, knowledge base performance, and continuous improvement initiatives.
• Participate in IT and telecom project teams, contributing to engineering documentation reviews and ensuring KM alignment with project goals.

• Paid holidays
• Paid time off
• Medical
• Dental
• Vision
• Company‑paid long and short‑term disability
• Life insurance
• Referral bonuses
• Relocation incentive program
• Certification reimbursement program
• Retirement