DCO Tech

Job :  | Amazon Data Services, Inc.

- A19

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents impacting service availability and carry out routine network, server hardware, and operating system repairs.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on your analysis of operational issues.
• Help interview, train, and onboard new team members.

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations; bending, lifting, stretching, and reaching.
• Standing and walking up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Show strong aptitude for troubleshooting and problem‑solving, solving problems at their root and understanding the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Can lift and rack equipment up to 40 pounds.
• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

AWS operates on a 24/7 schedule; shifts may include days, nights, weekends, and holidays.

Locations (USA, MD, Frederick; USA, VA, Dulles; USA, VA, FREDERICKSBURG; …) with hourly compensation ranging from $30.00 to $54.00.

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.