Help Desk Support Analyst; Associate-Level

Help Desk Support Analyst (Associate-Level)

Full-time. Compensation: USD 50,000 – USD 65,000 per year.

Link Solutions, Inc. delivers reliable technology services to government clients, supporting mission‑critical needs.

In this role you will support and manage the functionality and efficiency of desktop computers for the OPMED operations, providing hardware and software services to end users, working with Tier 1 and Tier 2 teams, and responding to service requests and incident tickets.

Job Responsibilities:

• Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, OS troubleshooting, diagnose and resolve network connectivity, cabling, and configuration issues.
• Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root causes, implementing solutions, and escalating issues as necessary.
• Support standard desktop and enterprise applications, Microsoft Windows OS, and Microsoft Office 365.
• Utilize ticket system to manage workload and obtain work assignments.
• Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment.

Qualifications:

• Active Secret Security Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (e.g., CompTIA Security+ CE).
• 1–2 years experience within a Help/Service Desk environment.
• Experience with remote connection and troubleshooting Windows laptop computers.
• In-depth knowledge of the latest Microsoft OS, Office applications, and other desktop apps.
• Familiarity with basic troubleshooting techniques for personal and network printers.
• Strong customer service skills, interacting with a user base.

Preferred Qualifications:

• Experience working in a Department of Defense (DoD) environment.
• Problem solver and troubleshooter who thrives in resolving complex problems.
• Experience providing quality service for mission‑critical systems and VIP end users.
• Excellent communication skills (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Benefits: Competitive compensation and benefits package including paid holidays, paid time off, medical, dental, vision, company‑paid long‑ and short‑term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Shift: Monday – Friday, 8:00 AM to 4:00 PM.

EEO Statement: Link Solutions, Inc. is an equal‑opportunity employer. AA/M/F/D/V. We participate in the E‑Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.