System Administrator

System Administrator (Skill Level
2)

The System Administrator (SA) Skill Level 2 provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day‑to‑day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.

Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems, installs/load operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

SHIFT POSITION:
Sun – Thurs 2pm–10pm or Mon – Fri 2pm–10pm

Due to federal contract requirements, United States Citizenship and an appropriate security clearance are required (e.g., Active TS/SCI security clearance with customer appropriate polygraph).

• Performs installation, maintenance and repair of telecommunications systems.
• Provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems.
• Coordinate with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity.
• IFSD personnel perform router and switch updates in support of security actions.
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
• Provide in‑depth experience in troubleshooting IT systems.
• Configure and manage UNIX and Windows and other applicable operating systems, install/load operating system software, troubleshoot, maintain integrity of, and configure network components, and implement operating systems enhancements to improve reliability and performance.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

• TS/SCI with Agency Appropriate Polygraph
• Ten (10) years of experience as an SA in programs and contracts of similar scope, type, and complexity.
• Bachelor's degree in a technical discipline from an accredited college or university.
• Five (5) years of additional SA experience may be substituted for a Bachelor's degree.
• DoD 8570 IAT II
  • CompTIA Security+ CE
  • Cisco Certified Network Associate (CCNA):
    Security
  • CompTIA Cybersecurity Analyst (CySA+)
  • GIAC Security Essentials (GSEC)
  • Global Industrial Cyber Security Professional (GICSP)
  • Systems Security Certified Practitioner (SSCP)

$ – $ (Annually)
Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to:
Government contract rates; annual hours worked; education; relevant prior work experience, knowledge, skills and competencies; certifications; and geographic location.

Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

• A Choice of Care First Blue Choice Medical Plans, some with Health Savings Account (HSA)
• Care First Preferred Dental
• Care First Blue Vision

Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Itezz Inc. is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at  We are happy to provide reasonable accommodation to ensure equal access to all candidates.