Senior Telecom Engineer

Overview

Piper Companies is looking for a Senior Telecom Engineer to join a thriving insurance company. This is a hybrid position and requires onsite 3 days a week.

• Own the telecom and contact center platform strategy, architecture, and lifecycle aligned to enterprise growth and customer experience objectives
• Lead telecom and contact center transformation initiatives, owning architecture, technical design, and execution approach for major platform changes working closely with the project manager
• Design future-state call routing, dial plan, IVR, and contact center capabilities that improve self-service, agent efficiency, and customer experience outcomes
• Architect and manage SIP, SBC, carrier connectivity, and number lifecycle (DID provisioning, porting, inventory governance, and decommissioning) to support modernization and cost optimization
• Lead the design and implementation of AI-enabled capabilities within UCaaS and CCaaS platforms to improve customer experience, agent efficiency, and operational insight

• Bachelor's degree preferred but not required
• 7–10+ years of experience supporting enterprise telephony and unified communications platforms
• Experience in design and deploy AI features from telecom vendors and cloud providers (e.g., CCaaS native AI, cloud AI services) as part of platform modernization initiatives
• Strong knowledge of VoIP/SIP, call routing, dial plans, SBCs, and contact center technologies, with experience modernizing legacy voice environments
• Experience delivering modern UCaaS (MS Teams) and CCaaS solutions (selection, integration, migration, and cutover), plus enterprise carrier services and number management

• $150,000 - $170,000 (based on experience)
• Comprehensive benefit package;
  Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, sick Leave as required by law

Please note:

This job opens for applications on 6/2/26. Applications for this job will be accepted for at least 30 days from the posting date.

VoIP, Voice over IP, SIP, Session Initiation Protocol, SIP trunking, SIP URI, SIP headers, SIP INVITE, SIP REGISTER, SIP OPTIONS, SIP REFER, SIP INFO, SIP re-INVITE, SIP dialog, SIP proxy, SIP registrar, SIP redirect server, SIP user agent (UA), user agent client (UAC), user agent server (UAS), RTP, Real-time Transport Protocol, RTCP, SRTP, media streams, codecs, G.711, G.729, G.722, Opus codec, codec negotiation, transcoding, packetization, jitter buffer, latency, packet loss, MOS score, QoS, Diff Serv, DSCP markings, VLAN tagging for voice, voice VLAN, PoE (Power over Ethernet), IP telephony, softphones, IP phones, call sessions, media gateways, voice gateways, PSTN integration, TDM to IP migration, PRI, BRI, E1, T1, CAS signaling, SS7, ISDN signaling, MGCP, H.323, H.248/Megaco

Call routing, dial plans, digit manipulation, number normalization,

E.164 numbering, least cost routing (LCR), call routing tables, routing logic, route patterns, translation rules, route groups, route lists, digit stripping, prefixing, call forwarding, call transfer, call park, call pickup, hunt groups, call queues, time-of-day routing, least route preference, failover routing, alternate routing, route redundancy, inbound routing, outbound routing, DID mapping, direct inward dialing, ANI, caller , CLID, DNIS, call screening, toll fraud prevention, blacklisting, whitelisting, emergency dialing (E911), location-based routing, geo-routing, ENUM, number portability (LNP), CNAM lookup

Dial plans, numbering plans, extension dialing, site codes, private numbering plans, inter-site dialing, digit analysis, digit collection, dial peers, route maps, voice translation profiles, normalization rules, digit transformation, global dial plan, enterprise dial plan, overlapping dial plans, abbreviated dialing, speed dial, call admission control (CAC), bandwidth management, location-based CAC

Session Border Controller (SBC), SBC deployment, edge SBC, core SBC, hosted SBC, cloud SBC, SIP normalization in SBC, SIP interworking, NAT traversal, firewall traversal, topology hiding, signaling security, media anchoring, DoS/DDoS protection, SBC high availability, active-active SBC,…