Helpdesk​/Junior System Admin

Job Description

Tydings is searching for the role of a Help Desk / Jr. System Administrator to support technology needs in the downtown Baltimore MD office. A great opportunity for those

Helpdesk support:

• Provide desktop application support including Microsoft Office 365 (Word), Windows 10/11, iManage work, Edge, Aderant, and other business and legal applications.
• Provide physical support on various hardware, including PCs, laptops, monitors, printers, telephones, mobile devices, dictation devices, and other peripherals in a Windows and Citrix environment. This includes preparing and installing laptops/desktops and working with vendors to maintain/fix user equipment.
• Assist users with conference room set up.
• Responsible for training employees on firm technologies.

Assist with various tasks and network projects such as

• Migration of on-premises applications/servers to Azure.
• Configure Intune Mobile device management to laptops and mobile devices.
• Deploy Windows virtual desktops to the cloud.
• Deploy Hyper-V to replace VMware.
• Configure FIDO based two factor authentication.
• Administration of Azure and Microsoft cloud-based technology.
• Administering and configuring switches, firewalls, SANS, routers, Citrix | VDI, and other technology.
• Maintain active directory, Azure, and other Microsoft network infrastructure.
  
  Assist in system-related maintenance and testing of new or upgraded applications.

• Desire to professionally develop IT skill set by enrolling into self-guided computer-based trainings and interest in tackling projects out of comfort zone or education level.
• Vendor Certifications such as, A+, and Network+ or equivalent work experience.
• Solid understanding of desktop and network virtualization.
• Ability to respond quickly to, troubleshoot, and resolve end-user issues with patience and great customer service.
• Proven written and verbal communications skills, including an ability to provide a synopsis to the Director of information technology.
• Experience troubleshooting desktop applications such as Microsoft Office, Anti-Virus, etc.

This position is primarily an onsite role with the possibility of a very limited remote from home option.