Salesforce Consultant
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-07-07
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-07-07
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Frederick, MD – 8 – 12 years of experience.
Job Description Technical Skills- 3+ years of experience with Salesforce Sales Cloud and Service Cloud.
- Hands‑on experience with Service Cloud Voice and Amazon Connect integration.
- Strong understanding of Salesforce declarative tools and security model.
- Familiarity with CTI concepts and telephony integration.
- AWS Certified Cloud Practitioner or Amazon Connect experience (nice‑to‑have).
- Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
- Softphone setup, screen pops, call logging, and Omni Channel routing.
- Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
- Develop scalable solutions aligned with Salesforce best practices.
- Gather and analyze business requirements from stakeholders.
- Translate requirements into functional specifications and technical designs.
- Recommend process improvements leveraging Salesforce capabilities.
- Implement automation using Flows and other declarative tools.
- Ensure seamless integration between Salesforce and Amazon Connect.
- Validate call routing, IVR flows, and screen pop functionality.
- Conduct UAT and support deployment to production.
- Troubleshoot issues related to voice integration and Salesforce configuration.
- Provide end‑user training and create documentation.
- Offer post‑implementation support and resolve technical issues.
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