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SaaS Support Specialist: Troubleshoot & Delight Customers
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-07-15
Listing for:
Leap
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Leap is seeking a Customer Support Agent based in the Baltimore or Columbia, MD area to be the first line of contact for customers via phone, email, and chat. You’ll triage, troubleshoot, and escalate issues per SLAs, while building product expertise in a fast-growing SaaS environment.
You’ll document interactions, report bugs in Jira, and collaborate with Product and Engineering. The role emphasizes empathy, strong problem solving, and the ability to manage multiple tickets and meet metric
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