IT Field Support Specialist

Responsibilities

• Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance
• Conduct site surveys to assess existing configurations, infrastructure, and customer requirements
• Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes
• Analyze hardware requirements and prepare technical specifications for equipment procurement
• Develop installation schedules and support hardware deployment projects
• Prepare installation, testing, and project completion documentation
• Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling
• Build and install specialized interconnecting cables supporting unique hardware integrations
• Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems
• Train end users on the proper use and maintenance of installed hardware and equipment
• Utilize ticketing systems to document incidents, track work, and support IT service management processes
• Provide remote and onsite end-user technical support while resolving connectivity and hardware issues
• Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success

• Active TS/SCI clearance with Polygraph required
• Current customer access required
• High school diploma or GED
• One (1) to two (2) years of relevant IT support experience
• DoD 8570 certification required