Senior Application Administrator – Netsuite​/Salesforce

Responsibilities

• Serve as the Internal Product Owner for Salesforce and Net Suite in the IT organization, aligning technical capabilities with business goals.
• Manage the evaluation, selection, and implementation of third‑party add‑on applications (e.g., CPQ, Celigo, Avalara).
• Manage system security, user permissions, and compliance (SOX/GDPR) across both platforms.
• Develop and maintain a help desk ticketing infrastructure to assist users with technical requests.
• Partner with Sales, Finance, and Marketing leadership to translate business requirements into technical specifications.
• Lead IT integration work streams for corporate acquisitions, overseeing the seamless migration of newly acquired entities into Net Suite.
• Oversee integration middleware (e.g., Boomi, Celigo, or Mule Soft) to ensure reliable data exchanges.
• Facilitate User Acceptance Testing (UAT) and post‑deployment support for major system updates.

• 5+ years of experience managing enterprise systems, with at least 3 years specifically overseeing both Salesforce and Net Suite.
• Strong understanding of the Lead-to-Cash process and how data flows from an Opportunity to an Invoice.
• Highly preferred certifications (e.g., Salesforce Certified Administrator/Platform App Builder or Net Suite Administrator/ERP Consultant).
• Experience leading complex system migrations or implementations using Agile or Waterfall methodologies.
• Advanced proficiency in data mapping and reporting across multiple platforms.
• Experience managing Salesforce within FedRAMP-authorized environments.