IT Field Support Specialist

Founded on a commitment to service, Itezz Inc. is a Service-Disabled Veteran-Owned, SBA 8(a) certified small business dedicated to delivering innovative and reliable information technology solutions across the federal government. Rooted in the values of integrity, excellence, and patriotism, the company was built by those who have served — and that spirit of dedication carries into every project and client relationship.

Itezz Inc. partners with federal agencies to solve complex technology challenges, drive digital transformation, and ensure mission-critical systems perform at the highest levels. When the mission demands excellence, Itezz Inc. delivers.

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware.

Builds specialized interconnecting cables.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required (e.g., Active TS/SCI security clearance with customer appropriate polygraph).

• Advanced Technical Support:
  • Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Site Surveys & Documentation:
  • Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Hardware Acquisition & Installation:
  • Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Project Support & Reporting:
  • Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Custom Cabling & Integration:
  • Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Training & User Enablement:
  • Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
• Infrastructure Maintenance:
  • Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Operational Excellence:
  • Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• End-User Support:
  • Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Collaboration:
  • Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

• TS/SCI with Agency Appropriate Polygraph
• Required Skills, Experience, and
  
  Education:
  
  Minimum education and experience level:
  High school/GED and two (2) years of experience
• Must possess 8570 Certification;
  Security+ certification is highly preferred.

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security…