Sales Operations Strategy - Solution Design

Position Overview

We live by a prime directive whenever implementing technology - The Business Process Must Drive The Technology. Technology should never dictate the business process. In a world increasingly dominated by technology, the importance of robust, resilient, and dynamic business processes & system design.

You will be central to the strategy, design, and delivery of our growth and implementation services. You will work directly with our CEO and collaborate with our client implementation teams to assess, design, plan, and execute services. You’ll work directly with our clients (yes, this is a market-facing role) to implement new technologies, advise them on performance improvement initiatives, and guide them through execution.

• Be a core player in designing, monitoring, and executing technology (with an emphasis on Hub Spot’s comprehensive CRM Platform) implementations and revenue growth-focused performance improvement initiatives.
• Identify weaknesses in current processes and be a core participant in improving those processes and developing new ones.
• Project management – ensure programs are tracking with the goals and objectives of client programs.
• Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption.
• Provide support for developing necessary sales and marketing tools for client deliverables (spreadsheets, presentations, etc.).
• Work directly with clients with the responsibility (and authority) to ensure they are delighted.

• A sense of humor and easygoing nature. (If you can dish it out as well as you can take it, you’ll thrive here.)
• Bachelor’s degree and at least four years of experience in high-impact sales, marketing, and/or revops roles.
• Experience managing projects that require coordination across internal and external teams under tight deadlines.
• Prior experience in a client services environment is a plus.
• This role does not require technical coding or programming experience (though that is a plus), but the ability to translate business needs into technical requirements is important.
• Comfortable with data, data modeling, and putting data to work in a real way.
• Broad knowledge and direct experience with core applications like Hub Spot or Salesforce, and familiarity with the broader platform ecosystem.
• Strong knowledge and experience using Microsoft Word, Excel, PowerPoint, and Outlook. Must be comfortable working with cloud-based technology and manipulating PDFs. Familiarity with platforms like Word Press or Hub Spot is ideal. Knowledge of Photoshop and/or Illustrator would be a plus.

• Pattern recognition – People are often awed by how quickly they realize how two apparently unrelated scenarios are similar. You find yourself regularly identifying the patterns, causes, and effects wherever you are. What’s more, you’re able to translate your observations into improved processes to enhance outcomes.
• Insatiably curious. You know you’re always one question away from the truth. You ask high-value questions that distill the complex to create clarity.
• Data obsessed. You know that data is more than numbers and you geek out about it. You’re comfortable with math and translating that math into understandable concepts that lead to change. While you love data, you also know that data does not tell the whole story and that it’s better used to improve the questions that should be asked.
• Flexible. You will be working with a variety of clients, staff, and vendors to accomplish project requirements. Your flexibility allows you to adjust to changing priorities and operate effectively in a fluid environment. You easily re-prioritize to seize opportunities, yet remain resolutely focused on long-term priorities.
• Great communicator. You have concise, accurate, and effective written communication skills. You get the information you need and convey the right information in a direct and pleasant manner.
• Project Manager. There is a lot happening and many things changing every day. You keep track of how each change impacts the…