Application Support Specialist

## Application Support Specialist Apply remote type:
Hybrid 3-4 Days in Office locations:
Sparks, MDtime type:
Full time posted on:
Posted Yesterday job requisition :
JR105237

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks.

This is an early-career to mid-level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support.
** Responsibilities
* *** Integration Support & Maintenance
*** Build, monitor, support, and troubleshoot system integrations
* Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
* Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.  + Implement routine fixes, minor enhancements, and support performance improvements under guidance.
* Support data ingestion and validation processes within the software application or data transfer.
* Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
* Assist in maintaining data accuracy, completeness, and consistency across systems.
** System Administration Support
*** Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
* Manage user access requests, including account setup, roles, and permissions.
* Support basic configuration updates and data maintenance activities.
* Help monitor system health and escalate platform issues to senior team members.
** Operations & Documentation
*** Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
* Perform initial root-cause analysis and escalate more complex issues as needed.
* Maintain and update documentation including data definitions, manuals, and workflows.
** Collaboration
* ** Partner with business users and IT team to support operational needs and resolve issues.
* Contribute ideas for incremental improvements to data quality, reporting, and integration reliability.
** Qualifications
* *** Required
* ** 2–4 years of experience in integration or application support.
* Working knowledge of SQL (joins, filtering, basic transformations).
* Exposure to integration tools such as Boomi, Mule Soft, Workato, or similar (hands-on or support experience).
* Exposure to and experience in configuring and managing a Policy Administration System.
* Strong troubleshooting and communication skills and ability to work independently.
** Preferred
* ** Basic understanding of APIs (REST, authentication concepts).
* Experience in insurance or regulated industries is a plus.
* Exposure to data warehouse concepts (ETL/ELT, fact/dimension tables).
** Tools & Technologies
*** Boomi (or similar iPaaS – support level)
* Salesforce, Origami, Vertafore, Guidewire
* SQL / Data Warehouse tools
* Jira* Confluence or similar documentation platforms
** Education
* * Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience.
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