Quality Assurance Manager - TS​/SCI Polygraph in Annapolis Junction

Job Description
Type of Requisition: Pipeline

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: Software Engineering

Job Qualifications:

Skills: Collaboration, Key Performance Indicators (KPI), Performance Measurement, Performance Metrics

Certifications: None

Experience: 6 + years of related experience

US Citizenship

Required:

Yes

Own your opportunity to support defense. Your work will help keep critical operations secure and connected across the global enterprise directly, contributing to a mission that protects our nation every day.

CIO Infrastructure Services (CIS) is growing, and we invite both our experienced incumbents and new team members to be part of what's next. Incumbents bring invaluable mission insight, while new talent adds fresh ideas and energy. Together, we'll strengthen continuity and drive the next of innovation.

As a Quality Assurance Manager supporting CIS, you will play a critical role in ensuring consistency, reliability, and excellence of enterprise engineering, operations, and tech refresh services. You will lead efforts to evaluate performance, improve processes, strengthen governance, and ensure services meet established quality standards, performance measures, and strategic objectives. Your work directly elevates service delivery, drives operational improvements, and supports a culture of accountability, transparency, and continuous improvement across a large, complex enterprise.

• Lead quality assurance activities across engineering, operations, and tech refresh services, ensuring alignment with program objectives, service levels, and performance standards
• Develop, monitor, and report on performance metrics, KPIs, and quality measures to identify gaps, assess trends, and drive continuous improvement
• Support enterprise planning, governance, and oversight activities, including audits, evaluations, program reviews, and compliance checks
• Coordinate with leadership, project managers, and service owners to implement process improvements, strengthen documentation, and ensure quality throughout the service lifecycle
• Provide quality assurance for scheduling, coordination, lifecycle planning, and management activities, ensuring accuracy, completeness, and alignment with program requirements
• Contribute to risk management, readiness assessments, and strategic reviews to support informed decision making and high-quality service delivery

• EDUCATION: Bachelor's degree in an IT-related field, or 10+ years of relevant IT experience in lieu of a degree
• CLEARANCE: Active TS/SCI clearance with Polygraph
• Experience performing quality assurance or quality management in large-scale IT, engineering, or operations environments
• Ability to analyze performance metrics, evaluate trends, and identify improvement opportunities
• Strong understanding of ITIL, ITSM, or similar service management frameworks
• Experience supporting enterprise governance, compliance, risk management, or continuous improvement initiatives
• Excellent communication, coordination, and documentation skills, with the ability to collaborate effectively across diverse technical teams
• US citizenship required
• LOCATION: Onsite

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community: Award-winning culture of innovation and a military-friendly workplace

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Additional Work Locations: USA CO Colorado Springs - 8610 Explorer Dr (COC
036), USA DC Washington, USA FL Mac Dill AFB - 7115 S Boundary Blvd (FLC
096), USA VA Springfield - 7770 Backlick Rd (VAS
110)

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans