Systems Engineer

Reflexive Concepts is seeking a skilled System Engineer to join our team!

This position is currently at the SE0 level, though the customer may decide to change it to the SE1 level. Sourcing for both SE0 and SE1 candidates at this time.

We are looking for a System Engineer candidate with experience and interest in actively interacting with users to translate their experience with our technology stack into actionable work items.

• Document user operations using front-end tools to assist in test plan development
• Assist documenting the architecture, dataflows and workflows that make up a complex technology solution
• Actively perform outreach for issues reported via our service desk to ensure clarity and completeness
• Actively perform outreach to ensure solutions (i.e. bug fixes, enhancements, etc.) meet customer needs
• Assist Dev Ops team with updating and maintaining System Health & Status tools
• Assist monitoring the health of the system during duty hours
• Maintain existing architecture documentation by working with team leads to understand impact of work in progress
• Assist the team in identifying risks and mitigations
• Assist TTO Lead with weekly status reporting
• Assist team leads with Sprint activities: planning, ticket maintenance, retrospective
• Assist team leads with or Lead documenting release notes

• Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of SE experience may be substituted for a bachelor's degree.