UX Designer; Consultant Design

Job Requirements UX Designer (Consultant, Experience & Design)

At Fearless, the Consultant, Experience & Design ensures that products and services are intuitive and accessible, and that they meet the needs of users, customers, and the organization on a federal health care platform serving approximately 11 million monthly users. In this role, collaborating with cross-functional Agile teams, you translate business, technical, and user requirements into effective, user-centered design solutions. It supports the application of CMS design systems across complex, high-traffic web platforms.

The successful candidate balances hands-on design craft with clear communication and consultative advising, delivering intuitive, accessible, and aesthetically compelling outcomes. This position requires candidates to obtain and maintain a federal Public Trust clearance and satisfy all CMS residency requirements.

This role will possess and/or develop the skills to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency. This Consultant role will work on projects that allow them to implement evidence-based solutions that balance organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization.

While this role is primarily remote, candidates must meet CMS residency requirements.

• Collaborate with Product Owners, Engineers, Designers, and other team members to conceptualize and prioritize product features, user flows, and interfaces aligned with customer goals, user needs, and business objectives
• Translate business, technical, and user requirements into effective design solutions, including personas, journey maps, storyboards, scenarios, and user flows
• Design wireframes, low- and high-fidelity mockups, and interactive prototypes supporting intuitive, accessible, and responsive user experiences
• Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems
• Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision-making
• Assess and improve product usability through rapid prototyping, usability testing, and iterative design
• Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products
• Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented per specifications
• Identify and communicate design and technical constraints and navigate trade-offs to deliver effective solutions
• Collaborate with subject matter experts and cross-functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences

• Collaborates with cross-functional teams
• Earn the trust of your customers and teammates by delivering world-class services
• Be reliable in completing assigned objectives on time
• Alert your teammates and supervisor immediately when you think a deliverable is at risk
• Gather intelligence and listen to what your client, other people within the customer's organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it's good, bad or just informational)

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise

Project Specific Skill and Experience Requirements

• 5+ years of experience in UX/UI or product design delivering user-centered digital products
• Experience working on large-scale public sector digital services, preferably within CMS, Medicare.gov, or similar government platforms
• Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams
• Experience interpreting and applying style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns
• Experience translating insights from quantitative and qualitative research into actionable design improvements
• Experience implementing Section 508 accessibility standards and accessibility best practices
• Experience gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics
• Experience collecting qualitative research through user surveys and research tools such as Qualtrics
• Familiarity with Drupal (frontend or backend environments)
• Experience working with Storybook or similar tools for documenting and developing UI components
• Experience working in Agile environments, including familiarity with…