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Lab Support Specialist

Job in Frederick, Frederick County, Maryland, 21701, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-07-26
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below
Top 3 Must Have's:
  • In-depth knowledge of GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and Good Documentation Practices (GDP)
  • Good understanding of Windows Desktop OS support tasks (Windows 7 – Windows 10) and ability to set up new systems
  • Hands-on experience in installation and configuration of lab/manufacturing computer systems in a regulated GMP environment
Key Responsibilities:
  • Provide direct support to end-users for Tier 1-2 issues
  • Develop understanding of business processes and applicable procedures
  • Support and oversee installation/configuration of regulated lab/manufacturing systems
  • Collaborate with vendor tech support to resolve application issues
  • Manage system administration tasks for QC/Manufacturing instruments
  • Evaluate and test system upgrades/patches in partnership with QA/QE
  • Participate in process re-engineering workshops
  • Perform impact assessments for product capability changes
  • Respond to IT support requests and diagnose software issues
  • Coordinate with manufacturing sites and IT for consistency
  • Develop SOPs for application administration and installation
  • Troubleshoot hardware and perform system imaging
  • Manage AD accounts and network connectivity
  • Support productivity applications and manage IT tickets effectively
  • Monitor system trends and update knowledge articles
  • Communicate project updates and ensure compliance
Minimum Qualifications:
  • MA/MS degree with 3+ years of experience in Operations, Manufacturing, IT, or OAT
  • OR BA/BS degree with 5+ years of relevant experience
  • OR High School Degree with 4+ years of relevant experience
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