ServiceNow Developer; SNO SME TC; Government

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

Join our team as a mid-level Service Now Software Developer and help design, enhance, and support mission-critical Service Now solutions that enable efficient IT service delivery, workflow automation, and platform modernization. This role is ideal for a technically skilled, collaborative developer who is ready to contribute to a high-impact environment while working closely with business, technical, and leadership stakeholders.

This position offers the opportunity to design, develop, test, and deploy custom Service Now solutions while partnering with framework managers, senior leaders, customers, vendors, and technical teams. The ideal candidate brings strong development fundamentals, a customer-focused mindset, and the ability to translate business needs into reliable, scalable platform solutions.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

• Design, develop, test, and deploy custom applications and enhancements within the Service Now platform.
• Support and maintain IT Asset Management (ITAM), Configuration Management Database (CMDB), and IT Service Management (ITSM) processes and applications.
• Partner with business stakeholders, managers, customers, and technical teams to gather, refine, and implement software development requirements.
• Provide Service Now technical support, consultation, and troubleshooting for platform users and stakeholders.
• Troubleshoot and resolve system defects, performance issues, and configuration challenges.
• Create and maintain technical documentation, reports, and user-facing support materials.
• Participate in User Acceptance Testing, Technical Exchange Meetings, platform upgrades, and Agile development activities.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 2-5 years of Service Now development experience.
• Proficiency in JavaScript.
• Strong analytical, troubleshooting, and problem-solving skills.
• DoD 8570 Certification:
  Security+.
• Service Now Certified System Administrator (CSA)

Desired

Qualifications:

• Strong knowledge of HTML and CSS.
• Understanding of CMDB concepts and asset lifecycle management.
• Experience supporting Service Now IT Service Management (ITSM) and IT Asset Management (ITAM) applications.
• Experience with Service Now development, including:
  • Catalog Page configuration
  • Client Scripts
  • UI Policies
  • Business Rules
  • Script Includes
  • UI Pages
  • UI Actions
  • Glide API
  • Flow Designer
  • ACLs
• Knowledge of SQL and relational database concepts.
• Familiarity with Agile development methodologies.
• Familiarity with version control processes.

Our Service Now Developer (SNO SME TC2) (Government) earns $98,100 - $263,200 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
* Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly

Hours:

40

Time Type: Regular

Location: Columbia, Maryland

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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