Unified Communications – Solution Architect

Role Overview

The Enterprise Unified Communications (UC) Solutions Architect will be a key participant in the implementation of all new UC systems and technologies, ensuring these implementations are completed, documented, tested, and integrated into UC enterprise services. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by vendors, to recommend the most current and effective technology improvements and evolutions to Enterprise UC systems.

Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered. Lead the planning, securing, and forecasting of Enterprise UC initiatives globally. Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service.

The ideal candidate will have extensive experience with the following UC solutions – Polycom, Cisco, Avaya. Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures. Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, SD-WAN, QoS and WAN technologies.

• 10 + years of related experience
• CCIE (Desired, not required), CCNP Collaboration on Telepresence/Video Hands on experience with products:
  Cisco CUCM, CMM, CMS, TMS, Expressway, Webex. Microsoft Teams.
• Bachelor's degree in Computer Science, Management Information Systems, or related field and 12 years related experience or a Master’s degrees in in Computer Science, Management Information Systems, or related field and 10 years related experience
• 7+ years of experience working with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE)
• 5+ years leading UC technology initiatives in global enterprises

• Cisco CCNP Collaboration with a focus on Design and Planning
• Experience in routing protocols, addressing, services virtualization, and integration/collaboration strategies for enterprise architectures.
• Expert knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, SD-WAN, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes.
• Experience with architecting, delivering, and troubleshooting UC related technologies, such as telephony/voice mail, QFlow, video streaming, video teleconferencing, enterprise web conferencing, enterprise PBX platforms, SIP Trunking, Call Recording, Instant Messaging, Chat, and Presence, digital signage, EFax, Space Management Reservation System, and call center
• Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
• Experience with Agile/Dev Ops processes.
• Familiarity of NIST security guidelines, such as 800-53 and 800-63, and good understanding of security fundamentals, as well as authentication with OAuth, SAML etc.
• Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.
• Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.

• Comprehensive benefits and wellness packages
  401K with company match
  
  Paid time off Vacation
  
  Sick and personal time
  
  Holidays
  
  Paid parental, military, bereavement and jury duty leave
  
  Short and long-term disability benefits
  
  Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance