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Support Engineering Lead: Escalations, KPIs & Impact
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-08-30
Listing for:
Rohde & Schwarz (China) Technology Co., Ltd.
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Rohde & Schwarz (China) Technology Co., Ltd. in Frederick, MD is seeking a leader to build and guide a high-performing Support Engineering team responsible for remote technical support.
The role focuses on managing daily operations, meeting KPIs and SLAs, and acting as the escalation point for complex issues with hands-on troubleshooting. You will collaborate with product, R&D, quality, manufacturing, and field service to drive improvements and report on performance to management.
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