SENIOR Salesforce Business Analyst , Contractual IT Systems Technical Specialist
Listed on 2026-09-09
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IT/Tech
Introduction
The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.
Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.
The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.
Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.
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LOCATION OF POSITIONBaltimore City or Hybrid (between office and telework)
POSITION DUTIESThe Maryland Insurance Administration (MIA) is seeking a highly skilled and strategic candidate to fill a contractual Senior Salesforce Business Analyst position. This position will collaborate with cross-functional teams to elicit requirements, design scalable processes, and maximize the agency’s Salesforce investment. As a senior member of the team, the Business Analyst will not just gather requirements but they will challenge the status quo, drive digital transformation, and ensure that the MIA’s Salesforce ecosystem aligns perfectly with our long‑term business goals.
Key Responsibilities Include- Requirements Elicitation & Analysis:
Lead workshops and interviews with stakeholders to uncover true business needs. Translate complex business requirements into clean, actionable user stories and technical specifications. - Process Optimization:
Map current‑state workflows and design future‑state processes within Salesforce to eliminate friction and improve operational efficiency. - Solution Design:
Collaborate closely with Salesforce Admins, Developers, and Architects to design scalable solutions that leverage out‑of‑the‑box Salesforce functionality before resorting to custom code. - Data Governance & Analytics:
Define data requirements, ensure data integrity across systems, and build advanced reports and dashboards to provide actionable insights for leadership. - Testing & Deployment:
Own the User Acceptance Testing (UAT) process, including creating test scripts, coordinating with business users, and ensuring deliverables meet acceptance criteria. - Change Management & Training:
Drive platform adoption by developing training materials, conducting enablement sessions for internal and external stakeholders, and communicating system updates to users.
Experience:
Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
- Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology‑related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
- Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or…
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