Systems Administrator II

Job Title:

Systems Administrator II

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

Provide frontline IT support and systems administration services, resolving hardware and software infrastructure issues to ensure appropriate function of end-user systems and network connectivity. As a Systems Administrator II (Help Desk), you will:

• Respond to and resolve help desk tickets covering workstation, network, and system access issues in a timely and professional manner
• Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, and network connectivity
• Provide day-to-day system administration support for assigned infrastructure and maintain user account security
• Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment
• Support new infrastructure projects and system rollouts
• Instruct and train end users on approved software applications and IT best practices

• Serve as first point of contact for end-user technical support requests via phone, email, ticketing system, or in-person
• Diagnose and resolve hardware, software, network connectivity, and account access issues for desktop, laptop, and mobile devices
• Perform account provisioning, password resets, and access management in Active Directory or equivalent directory services
• Install, configure, and maintain workstation hardware, peripherals, and approved software applications
• Escalate complex technical issues to senior systems administrators or specialized technical teams as needed
• Maintain accurate documentation of help desk tickets, resolutions, and configuration changes in the ticketing system
• Support imaging, deployment, and configuration of new workstations and equipment
• Assist with maintaining network security by monitoring for and reporting suspicious activity or potential security incidents
• Apply routine security patches, antivirus updates, and operating system upgrades to maintain a secure computing environment
• Maintain configuration documentation for assigned infrastructure and user support activities
• Provide basic training and guidance to end users on software applications, systems access, and IT security practices
• Support VTC, printer, and peripheral device troubleshooting and maintenance
• Work independently with general supervision while escalating difficult or complex problems appropriately

Required:

• Active Secret security clearance (required)
• Bachelor's degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or Information Systems (or equivalent experience)
• 3+ years of professional experience in systems administration or IT help desk support
• Experience troubleshooting Windows and/or Linux desktop operating systems
• Familiarity with Active Directory user account management, password resets, and basic group policy concepts
• Understanding of networking fundamentals including TCP/IP, DNS, and DHCP concepts
• Experience using IT service management (ITSM) ticketing systems to track and resolve support requests
• Strong customer service orientation with the ability to communicate technical concepts to non-technical end users
• Ability to work independently with general supervision and prioritize multiple support requests
• Strong troubleshooting and problem-solving skills
• Compliance with Cyber Work Force (CWF) directives, including any required certifications

• Active Top Secret security clearance with SCI eligibility
• Industry certifications such as CompTIA A+, Network+, Security+, or ITIL Foundation
• Experience supporting DoD or government IT environments
• Familiarity with Security Technical Implementation Guides (STIGs) and secure configuration baselines
• Experience with remote desktop support tools and remote troubleshooting techniques
• Knowledge of mobile device management (MDM) platforms
• Experience with imaging and deployment tools (e.g., SCCM, MDT, Ghost)
• Familiarity with VOIP systems, VTC equipment, and basic AV troubleshooting
• Experience supporting classified or secure network environments
• Basic scripting knowledge (Power Shell, Batch) for automating routine tasks
• Previous experience in a military, government, or defense contractor help desk environment
• Familiarity with Risk Management Framework (RMF) basics as they relate to end-user systems

At CACI,…