Director of Operations, in person position

Director of Operations, in person position

Law Office of Lena A Clark LLC
• Frederick , MD , US

Posted 3 days ago

The Director of Operations is the firm’s second-in-command - the bridge between strategy and execution.

You will run the day-to-day in-office business operations, lead the team, manage performance, and ensure that every department operates with clarity, accountability, and alignment.

This is a leadership role for a builder: someone who can turn vision into systems, people into performers, and chaos into structure.

You’ll oversee operations, HR, and firm-wide project execution so the owner can focus on growth, leadership, and high-value client work.

To translate the owner’s strategic vision into operational reality by leading people, refining systems, and driving performance across all areas of the firm.

• Lead team and department meetings focused on performance, accountability, and progress.
• Supervise and develop team leads.
• Maintain culture and alignment with firm values through regular communication and feedback.
• Conduct quarterly 1:1s and annual performance reviews.
• Support team leads in coaching, delegation, and conflict resolution.
• Serve as the first escalation point for operational, personnel, and client issues.

• Own full-cycle HR functions for the firm, including recruiting, hiring, onboarding, and offboarding.
• Develop and maintain job descriptions, scorecards, and career paths for all roles.
• Manage performance improvement plans (PIPs), employee discipline, and compliance documentation.
• Oversee payroll coordination, benefits administration, and PTO tracking.
• Conduct compensation benchmarking and recommend pay adjustments and incentive structures.
• Manage employee handbook and ensure compliance with state and federal employment laws.
• Lead culture-building initiatives, team events, and employee recognition programs.
• Partner with the owner to design and implement firm-wide leadership and training programs.

• Maintain and continuously improve all firm workflows, checklists, and SOPs.
• Own the CRM and project management systems.
• Ensure all departments follow standardized systems and procedures for consistent client experience.
• Develop KPI dashboards for tracking revenue, lead flow, client satisfaction, and productivity.
• Analyze firm data to identify bottlenecks and propose system improvements.
• Oversee technology adoption, data hygiene, and operational efficiency initiatives.

• Track utilization, capacity, and workload to forecast hiring needs.
• Support the owner in setting annual budgets, revenue goals, and incentive plans.
• Collaborate with the owner and bookkeeper on monthly P&L and budget reviews.
• Monitor expenses, payroll accuracy, and vendor agreements.

• Partner with the owner to define quarterly goals (“rocks”) and translate them into actionable projects.
• Create implementation plans with clear timelines, owners, and success metrics.
• Keep projects on track and report weekly on progress, challenges, and solutions.

You are a leader, not just a manager. You’re as comfortable in a spreadsheet as you are in a meeting room. You know how to motivate people, build systems, and drive results.

You thrive in fast-paced, entrepreneurial environments and love creating clarity from chaos. You’re proactive, detail-oriented, and strong enough to hold others accountable while keeping culture positive and productive.

• 5+ years in operations or HR leadership in a professional, service-based business (law, finance, medical, consulting, etc.).
• Experience managing people, processes, and budgets simultaneously.
• Familiarity with employment law, performance management, and HR compliance.
• Strong background in implementing systems and leading teams to measurable results.

• Exceptional leadership and communication ability.
• Deep understanding of people management and coaching.
• Skilled in process mapping, documentation, and accountability systems.
• Confident with metrics and data-driven decision-making.
• HR generalist knowledge, including hiring, benefits, and compliance.
• Prof…