Assistant Manager

Assistant Manager (operations and sales responsibilities)

Job Description:
If you love providing top notch service to a growing customer base, enjoy working outdoors (going to customers' homes and treating their yards) and indoors (answering questions from leads and customers), want variety in your work day (sales and operations) and desire to show your ability to lead and inspire others to do the same, join our team at Mosquito Squad of Frederick as an assistant manager over operations.
Mosquito Squad of Frederick, in business since 2010, prides itself in providing world class customer service, which our customers often rave is among the best they have ever experienced. Our loyal and happy customer base appreciates the work you will be doing for them, which can make the job very enjoyable.

Some of the main responsibilities for this position are:

• Supervise the day-to-day field operations of our organization while ensuring the quality of your team’s productivity and efficiency
• Assist in or supervise preparing vehicles and equipment for daily routes
• Ensure compliance with state regulations
• Keep warehouse orderly, including removal of product containers
• Ensure all protective clothing is being worn.
• Take responsibility for servicing pest routes when necessary primarily performing mosquito and tick control
• Act as a liaison with the owner/manager, aiding in the development of strategic plans for organizational growth
• Provide sales and phone support, including customer service
• Maintain equipment and fleet of vehicles.
• Assist the owner and Operations Manager in hiring, training and supervising employees
• Establish work schedules to work load. Supervise, train and motivate staff to achieve desired goals and service requirements
• Provide in-field training, coaching, supervision and monitoring of delivery of quality service to all customers by the company’s service professionals

Requirements:

• A friendly personality that is willing to follow a system
• A good phone presence and ability to communicate effectively in person
• Ability to follow a phone script to inform leads how our process works
• Ability to correctly document interactions with customers in our CRM system after provided training
• Attention to detail
• Valid driver’s license and a good driving record
• Ability to perform the following physical tasks: standing, walking, moving, climbing, carrying, bending, kneeling, reaching, handling, pushing, and pulling

NO PRIOR EXPERIENCE NECESSARY. We will train the right candidate. We believe that attitude and humility are the best qualities that will help you thrive in this position. Last, but not least, we strive to be a fun place to work and are looking for someone to grow with us. Compensation: $40,000.00 - $48,000.00 per year.