General Manager

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Full Time Frederick, MD, US

6 days ago Requisition

Salary Range: $69,500.00 To $79,500.00 Annually

Sky Zone Frederick, MD, is seeking a dynamic and results-driven General Manager to lead all aspects of park operations, revenue growth, team development, and guest experience. This leader will be responsible for driving membership growth, maximizing profitability, fostering a high-performance culture, and ensuring operational excellence while delivering safe, fun, and memorable experiences for our guests.

The General Manager serves as the business leader for the park and is accountable for achieving financial, operational, and people-focused objectives.

Lead initiatives to increase memberships, membership retention, birthday parties, group events, and overall park revenue.

Develop and execute local marketing and community engagement strategies.

Analyze business performance and implement action plans to achieve revenue and profitability goals.

Monitor key performance indicators (KPIs) and identify opportunities for growth and improvement.

Oversee daily park operations to ensure a safe, clean, and engaging guest environment.

Ensure compliance with company policies, safety standards, and operating procedures.

Maintain facility readiness and operational efficiency.

Drive continuous process improvements that enhance guest satisfaction and operational performance.

Recruit, hire, train, coach and retain exceptional team members.

Create a positive, inclusive, and accountability-driven culture.

Develop future leaders through coaching, mentoring, and succession planning.

Conduct performance evaluations and provide ongoing feedback and recognition.

Own park P&L performance and accountability.

Manage labor, inventory, and operating expenses to achieve financial targets.

Forecast staffing and business needs to maximize profitability.

Utilize data and reporting to make informed business decisions.

Implement controls to minimize fraud, waste, and abuse.

Monitor cash handling, inventory management, refunds, discounts, and operational compliance.

Conduct routine audits and ensure adherence to company policies.

Promote a culture of integrity, accountability, and operational discipline.

Champion a guest-first mindset throughout the organization.

Resolve escalated guest concerns effectively and professionally.

Monitor guest feedback and implement improvements that enhance satisfaction and loyalty.

The successful General Manager will consistently achieve:

Membership growth and retention targets

Revenue and profitability goals

High guest satisfaction and Net Promoter Scores (NPS)

Strong employee engagement and retention

Reduced fraud, waste, and operational losses

Excellent safety and compliance performance

Development and promotion of future leaders

Required

5+ years of leadership experience in hospitality, entertainment, retail, fitness, restaurant, or family entertainment environments.

Proven experience managing a P&L and achieving financial goals.

Demonstrated success leading teams of 30+ employees.

Strong business acumen, analytical skills, and operational leadership experience.

Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred

Experience in a membership-based or recurring revenue business.

Experience leading high-volume guest-facing operations.

Bachelor's degree in Business, Hospitality Management, or related field.

Strategic Thinking

Results Orientation

Business Acumen

Coaching & Talent Development

Customer Focus

Accountability

Problem Solving

Communication & Influence

Operational Excellence

Integrity & Ethical Decision-Making

At Sky Zone, we're more than a trampoline park—we're a place where families create memories, teams grow, and communities connect. As General Manager, you'll have the opportunity to make a meaningful impact, develop future leaders, and drive the success of a growing business while creating fun for everyone.