Client Engagement Program Manager
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Management
Project & Program Management, Client Relationship Manager, Corporate Strategy
Job Description & How to Apply Below
Responsibilities
- Lead the end-to-end design and management of the enterprise client engagement program, defining strategy, setting objectives, and overseeing execution
- Develop a comprehensive understanding of key client relationships and their networks to align bank solutions, resources, and expertise
- Collaborate with client-relationship business lines (Commercial, Wealth, Retail, etc.) and corporate functions including marketing, PR, and community teams to ensure a cohesive, organization-wide engagement approach
- Partner with Regional Presidents, Chief of Staff, and market activation peers to align enterprise initiatives with market-level execution
- Convene cross-functional teams (including Charitable Foundation, Office of the CEO, and CRA) to plan and deliver integrated engagement events, sponsor ships, and forums
- Bridge the connection between executive engagement and main client contacts
- Continuously eliminate silos across business lines to create a seamless holistic client experience and increase cross-functional collaboration
- Translate enterprise engagement priorities into actionable playbooks, roadmaps, and toolkits for market teams
- Leverage quantitative and qualitative insights to inform program evolution, adjust strategy, and drive continuous improvement
- Maintain ongoing tracking and reporting on program performance, outcomes, ROI, and opportunities for enhancement
- Act as a central liaison between internal stakeholders and capabilities teams to ensure coordinated engagement planning and execution
- Mentor and support internal teams on best practices in client engagement, program governance, and strategic alignment
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite
- Ensure client engagement programs and activities align with compliance, regulatory, and governance expectations
- Identify risk-related issues needing escalation to management
- Maintain internal control standards, including timely completion of internal and external audit remediation items
- Bachelor’s degree and a minimum of 7 years of relevant work experience, or a combined minimum of 11 years of higher education and/or work experience
- Demonstrated experience managing complex, cross-functional programs in a fast-paced, matrixed environment
- Strong interpersonal, verbal, and written communication skills with the ability to influence and partner effectively at senior leadership levels
- Proven ability to synthesize complex information and translate strategy into actionable programs
- High level of organizational discipline with the ability to manage multiple initiatives concurrently
- Proficiency with Microsoft Office or equivalent tools (Word, Excel, PowerPoint, Project, Visio, Outlook)
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