Store Manager, Retail & Store Manager

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*.
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

Oversee the daily operations of the store, including:

• open and closing procedures,
• work order management,
• performing the CICO (Check-In, Check-Out) procedures,
• providing high levels of customer service,
• staffing and scheduling and/or making necessary modifications,
• inventory management and proper cash handling.

Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to:

• Net Promoter Score,
• Time to Serve,
• job completion,
• customer conversion and quality metrics,
• as well as compliance with federal, state and local regulations.

In conjunction with the other field leaders, ensure that every technician is Safe Tech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.

Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.

Provide world class customer service by responding quickly to client complaints/warranty issues.

All other duties as assigned.

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements:
  
  lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® Auto Glass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 Mobile Glass Shops ™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients.

All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered:
Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big:
We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy:
We provide coverage to all U.S. drivers in all 50 states. We give back:
Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We’re diverse:
Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the…