Service Transition Manager - Columbia, MD
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-08-11
Listing for:
ROHDE & SCHWARZ GmbH & Co. KG
Full Time
position Listed on 2026-08-11
Job specializations:
-
Management
IT Project Manager, Change Management, Operations Management
Job Description & How to Apply Below
- Understand customer requirements and concept of operation in close collaboration with sales and the customer
- Identify and implement Service Delivery and Support Concept, processes, tools and capabilities. Validate needed processes and tools are in place and trigger gap closure as needed
- Ensures that Service Demands from the customer or an RFQ correspond with Service Operations capabilities. Develop and review SOW in response to RFQs
- Develop SOW for subcontractors for services in coordination with R&S Contracts Team. Manage subcontractor performance and relationships
- Develop and implement strategy for service delivery solutions (including in-house and third-party delivery)
- Work cross functionally to drive the development of SLA costs and pricing
- Handover service solution requirements and transition service delivery strategy, processes and tools to Service Delivery teams
- Implement training concepts, processes and tools for technicians & subcontractors
- Manage System and SLA install base
- Actively drive process improvements & lean initiatives. Document processes and work instructions
- Manage complex projects involving multiple departments and various technical and business process related deliverables
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