Membership Director - Arnold; Annapolis

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves.

If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities.

Join us and bring your passion to a fulfilling career where you can truly make a difference!

The Membership Director is responsible for all aspects of membership operations for the Family Center, including member acquisition, retention, engagement, and satisfaction. This position supervises membership staff, implements strategic membership initiatives, leads outreach efforts to area businesses and partners, and fosters corporate partnerships. The Membership Director also provides staff leadership in the annual fundraising campaign and ensures the consistent delivery of high-quality member service in alignment with association standards.

• Develops and executes membership strategies to drive new member acquisition and existing member retention.
• Establishes a strong member-focused culture by modeling relationship-building skills, including Listen First and empathy-driven communication.
• Trains, supervises, and evaluates membership associates and volunteers; implements a structured sales training program to enhance associate performance and conversion rates.
• Plans and leads all membership associate team meetings and ongoing professional development initiatives.
• Coordinates with Program and Marketing Directors to support registration logistics (walk-in, phone, and online) and ensure timely and accurate promotion of membership and programs.
• Collaborates with the center leadership to ensure consistent delivery of association-wide membership objectives and operational excellence.
• Engages in active outreach to local businesses, schools, and community organizations to establish and strengthen corporate partnerships and referral pipelines.
• Represents the Y at local community events and organizes Family Center membership events to increase visibility and member engagement.
• Leads assigned aspects of the annual fundraising campaign, including donor engagement and volunteer coordination.
• Oversees front desk procedures and collaborates with the Business Office on financial transactions, member billing, and reconciliation.
• Manages department budget in alignment with approved goals; monitors financial performance and implements corrective actions when needed.
• Ensures full compliance with Y policies, procedures, and safety regulations.

• Bachelor’s degree in Business Administration, Marketing, Recreation, or a related field required.
• Minimum of five (5) years of progressive experience in sales, customer service, or membership operations, including at least three (3) years in a supervisory capacity.
• Proven ability to train, motivate,…