Associate Director - Sales Engineers

What You'll Be Doing

Manage a team of Sales Engineers responsible for designing and delivering advanced solutions to help move the sales process forward and win business. Typically pre‑sales‑oriented, providing technical expertise and engaging customers and stakeholders over the course of the sales cycle. Will lead, train and motivate your team to effectively develop Verizon differentiated complex solutions (including network, security, strategic communications and professional services) based on customers'/prospects' business requirements.

• Discovering opportunities for more effective technical support to the sales team.
• Monitoring and redirecting efforts and resources as appropriate to maximize sales results.
• Developing and cultivating relationships with senior management and executive levels.
• Interfacing directly with client personnel at all levels as required to provide consistent, high quality technical support and to develop sales/service opportunities.
• Participating in executive briefings and customer presentations.
• Conducting periodic operations reviews with SAs to maintain a focus and cadence on excellence.
• Ensuring all SA's complete training against assigned curriculum roadmaps in a timely.
• Conducting frequent, regular one on one sessions with each SA.
• Addressing performance concerns and ensuring PDP or PIP is implemented when necessary in accordance with HR guidelines.
• Consistently sharing successes and expertise across the SA community.
• Engaging with peer organizations to resolve customer issues.
• Providing timely market information, drivers and customer feedback to our partner organizations for product and technology positioning and improvements.

• Ensuring Sales Engineers are understanding customer business challenges, goals, and environment to design the right package of solutions and services to meet the customer need.
• Tie customer requirements and business outcomes to technology solutions.
• Ensuring the feasibility of the proposed solution with the delivery and product teams.
• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support by building and communicating the value proposition.
• Writing proposals and supporting the contracting process—ensuring that all technical needs along with legal and compliance needs are all satisfied.
• Train team members in the customer applications of technologies.
• Lead critical initiatives, coordinate sales solutions activities, and track and report success metrics.
• Making recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members. Assessing employee performance, holding employees accountable, taking appropriate corrective actions, and training and providing ongoing direction and feedback to team members.

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Six or more years of experience in a variety of disciplines related to the selling of IT and managing telecommunications solutions.
• Six or more years of experience in a customer facing leadership role with accountability for end to end delivery (i.e. Solutions Architect, Sales Engineer, Service Delivery Architect).
• Five or more years of architecture experience in conceptualization, definition and development of IT and/or telecom based products and services.
• Five or more years of experience delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals and network/system designs.
• Knowledge of TOGAF and/or ITIL standards for architecture and delivery.
• Financial analysis experience (P&L, ROI, cost analysis, business case development, etc).

• Current and valid industry certifications in one or more of the following, Cisco:
  Cisco Certified Design Associate/ Cisco Certified Network Associate (CCDA/CCNA), Cisco Certified Network Professional/ Cisco Certified Design Professional (CCNP/CCDP), Cisco Certified Voice…