Sr. Associate, Store Communications

Total Wine & More is seeking a Sr. Associate, Store Communications to support clear, timely communication for store teams and field leaders. This role helps manage key communication channels, draft and update store-facing content, and coordinate communication deliverables that are organized, accurate, and aligned to business priorities. You will partner closely with the Store Communications team, Store Operations, and cross-functional partners to ensure messages are easy to understand, actionable, and consistent across channels.

Please note this is not a remote work opportunity. You will report to the Manager, Store Communications. You will manage day-to-day updates for store communication channels, including SharePoint pages, newsletters, recognition pages, and other communication tools. Draft, edit, and update communication materials that are clear, accurate, and actionable for store teams. Keep field-facing and SSC-facing content current, organized, and aligned to communication standards.

Coordinate with Store Operations, Training, HR, Marketing, and other SSC teams to gather information, clarify details, and prepare communication deliverables. Support communication programs, recognition initiatives, and seasonal campaigns, including Grapevine Greats and Making Spirits Bright. Maintain communication calendars, request trackers, project timelines, and content review processes. Review store-facing content for grammar, formatting, consistency, and clarity before publishing or routing for approval.

Assist with communication intake and task tracking to support organized SSC-to-store communication. You will come with High School Diploma or equivalent required;
Bachelor's Degree in Communications, English, Marketing, Business, or related field preferred. 1-4 years of experience in communications, retail operations, marketing, administrative support, or a related field preferred. Strong written and verbal communication skills, including the ability to write clearly for different audiences. Strong attention to detail, proofreading skills, and commitment to accurate, polished work. Strong organizational skills with the ability to manage multiple tasks, deadlines, and communication deliverables in a fast-paced environment.

Collaborative and service-oriented, with the ability to work effectively with cross-functional partners. Experience with or ability to quickly learn communication tools and platforms, including SharePoint, Microsoft Teams, Outlook, PowerPoint, and basic content management tools. Basic design sensibility; experience with Canva, Adobe Creative Suite, or similar tools is a plus. Ability to adapt to changing priorities, apply feedback, and continue building communication and project coordination skills.

Availability to work some nights and weekends, if necessary, to meet business deadlines.

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Crafted for you

We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program.

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors…