Cancer Patient Navigator RN - Rosehill

Job Summary

The Oncology Nurse Navigator is a member of a multidisciplinary team who coordinates patient care throughout the cancer journey and survivorship. As a clinical resource and advocate, the Navigator ensures timely, efficient, and seamless access for new patients and referring physicians to FHMG Oncology and Hematology. They provide education, counseling, and navigation to community, financial, and psychosocial supports while working collaboratively with physicians, ancillary services, and community agencies.

The Oncology Nurse Navigator is a health educator and a respected resource throughout the organization and healthcare community.

Supports, and is responsible for incorporating the Frederick Health mission, vision, core values and customer service philosophy. Adheres to the Frederick Health Compliance Program, including all regulatory requirements and the Frederick Health Standards of Behavior. Supports the elements of the Frederick Health Medical Group Physician Compact and provides high quality care to the patients of the Medical Group.

• Assists patients throughout their cancer journey including consultation, diagnosis, treatment, and survivorship.
• Ensures timeliness of patient diagnosis and treatment through assessment, coordination, and communication.
• Serves as a liaison between Oncology and Hematology providers and referring physicians.
• Assists in identifying and removing barriers to care and facilitates referrals for support services including social workers, financial counselors, dieticians, integrative medicine, etc.
• Provides education and information to the patient and designated individuals, helping to make the care seamless, continuous, and comprehensive.
• Participates in new cancer consultations, treatment planning, and restaging visits. Initiates and documents the patient’s care plan and associated teaching.
• Responds to patient requests for information regarding the disease process, expected side effects of treatment and community resources.
• Provides guidance and direction to support staff regarding the patient’s care plan and their necessary appointments to ensure efficiency and completeness.
• Tracks survivorship appointments and associated materials and referrals.

• Participates in evaluating program effectiveness and takes steps to ensure success in achieving program goals.
• Serves as an essential link between patients and the interdisciplinary healthcare team (physicians, office staff, diagnostic staff, Breast Center providers, PM&G providers, nurses, radiology staff, social services staff, and radiation oncology staff, etc.).
• Participates in patient experience and improvement projects, meetings, and assignments. Actively supports and engages in exceptional patient care at all encounters.

• Creates and maintains an adequate referral tracking system.
• Completes all documentation in a timely manner ensuring accuracy and completeness.
• Maintains legible, accurate and confidential medical records. Documents all medical evaluations, diagnosis, procedures, treatment, outcomes, education, referrals, and consultations appropriately and consistently based on state and federal regulatory standards and in compliance with departmental expectations.

• Functions as a patient advocate to ensure the patient receives high quality care delivered to the highest service standards.
• Consistently concerned with the well‑being of the patient. Treats all patients with courtesy, dignity, and respect.
• Maintains goals established for patient satisfaction surveys.
• Implements service recovery as needed to promote patient satisfaction.
• Actively participates in the implementation of organizational patient satisfaction/customer service initiatives.

• Acts as a role model and develops and maintains a collaborative working relationship with the surgical and oncology providers, Precision Medicine, medical staff, nursing, and ancillary departments.
• Shares knowledge and information as appropriate with various other members of the healthcare team and documents recommendations made utilizing…