Quality Analyst Job Frederick area,Maryland USA,Quality Assurance

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Title:

Quality Analyst
Locations: 3275 Bennett Creek Avenue, Frederick, MD 21704/ Onsite 5 days a week
Duration: 6 Months
Salary Range: $45 - $53/Hour on W2 (All inclusive)

Introduction

The Performance Quality Analyst is responsible for ensuring high standards of service quality, operational consistency, and risk mitigation within the Institutional Retirement Client Services function. This role focuses on quality assurance, performance monitoring, and data-driven insights to support fair customer outcomes and continuous process improvement.

Required

Skills & Qualifications

5-10 years of experience in Quality Assurance, Operations, or Risk Control roles
Experience in financial services, insurance, or pensions (preferred)
Bachelor's degree in Business, Finance, Analytics, or related field
Strong proficiency in data analysis and reporting
Advanced Client Excel skills (pivot tables, formulas, data analysis)
Experience with QA tools, dashboards, or reporting platforms
Understanding of quality frameworks, audit processes, and controls
Prior work experience at client or in client's Industry

Applicants must be able to work directly for Artech on W2

Preferred

Skills & Qualifications

Experience in financial services / insurance domain
Strong documentation and reporting skills
Understanding of SDLC and Agile methodologies

Day-to-Day Responsibilities

Conduct quality assurance (QA) assessments and control testing in adherence to the company's Quality Framework
Evaluate transactions, processes, and service interactions for accuracy, compliance, and consistency
Monitor individual and team performance metrics
Identify trends, process gaps, and risk areas
Develop insights to improve service quality and operational efficiency
Provide clear, structured, and constructive feedback to analysts and team members
Partner with managers to deliver coaching sessions and improvement plans
Analyze customer data, QA results, and performance trends
Prepare and present actionable insights and dashboards for stakeholders
Support decision-making through data-driven recommendations
Collaborate with cross-functional teams to identify, test, and implement process improvements
Ensure adherence to regulatory, compliance, and internal risk standards
Participate in internal and external audits
Identify and escalate potential control gaps and compliance risks

Company Benefits & Culture

Competitive salary and benefits package
Opportunities for professional development and growth
Supportive and inclusive work environment