Manual QA Tester

Education Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field

• 5-10+ years in Manual Testing / Quality Assurance

• The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life.
• This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.

• Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the company
• Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency
• Ensure proper documentation and audit trails are maintained Performance Monitoring Monitor individual and team performance metrics Identify trends| process gaps| and risk areas
• Develop insights to improve service quality and operational efficiency Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plans
• Drive accountability and enhance performance standards
• Data Analysis Reporting Analyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations
• Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements Contribute to process documentation| SOPs| and quality standards Support initiatives focused on operational excellence and customer outcomes
• Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external audits Identify and escalate potential control gaps and compliance risks

• Experience 5-10 years of experience in Quality Assurance| Operations| or Risk Control roles
• Experience in financial services| insurance| or pensions (preferred)
  Education
• Bachelors degree in Business| Finance| Analytics| or related field
• Technical Skills Strong proficiency in data analysis and reporting
• Advanced Microsoft Excel skills (pivot tables| formulas| data analysis)
  Experience with QA tools| dashboards| or reporting platforms
• Understanding of quality frameworks| audit processes| and controls