Quality & Sustainability Specialist

Responsibilities

• Maintain and administer the company Quality Management System (QMS)
• Maintain the Quality Manual and associated controlled documents, procedures, forms, and records
• Coordinate annual document review and revision schedules
• Manage document control activities including revisions, archival, distribution, and official copies
• Support Management Review preparation, metrics, and reporting
• Maintain organizational charts and controlled quality documentation

• Maintain the Approved Supplier List (ASL)
• Coordinate supplier qualification documentation and periodic supplier desk audits
• Manage supplier quality agreements, NDAs/CDAs, and compliance documentation
• Process supplier change notifications and coordinate customer communications
• Complete customer desk audits, quality questionnaires, and compliance requests within required timelines
• Support customer and supplier quality-related inquiries and documentation requests
• Coordinate and maintain customer quality agreements as required

• Track and maintain customer complaints, Supplier Corrective Action Requests (SCARs), and Corrective and Preventive Actions (CAPAs)
• Coordinate corrective action follow‑up activities and supporting documentation
• Maintain quality logs, investigation files, and summary reports
• Support internal and external audit response activities
• Coordinate customer responses related to complaint investigations and corrective actions

• Maintain employee training records and training matrices
• Coordinate annual training assignments and document reviews
• Maintain employee compliance documentation and signature logs
• Ensure training records remain current, complete, and audit‑ready

• Coordinate annual sustainability reporting activities including Eco Vadis, CDP, Integrity Next, World Favor, and customer sustainability platforms
• Support company sustainability initiatives and environmental compliance programs
• Assist with carbon footprint reduction and waste reduction initiatives
• Support collection and organization of sustainability and Scope 3 reporting data
• Assist in evaluating future sustainability certifications and environmental initiatives

• Associate’s or Bachelor’s degree preferred; equivalent experience in regulated quality, compliance, or documentation environments will also be considered
• 3–7 years of experience in quality systems, compliance coordination, document control, supplier quality, or regulated business environments
• Experience supporting regulated distribution, life science, biotech, pharmaceutical, medical device, laboratory supply, or related industries preferred
• Experience working within ISO-based quality systems preferred
• Strong organizational, administrative, and document management skills
• Ability to manage multiple recurring deadlines and compliance activities
• Strong written communication and follow‑through capabilities
• Proficiency with Microsoft Office, SharePoint, and document management systems