Retail Sales Associate

Description

$15.50 to $18.50 per hour. We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn up to 8% on transactions, which could average an additional $3.61 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9 AM to 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (up to 50% of earned wages, up to seven times per payroll cycle).
• Unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of active, full‑time service; an additional week after one year; two weeks after each subsequent anniversary; 120 hours after five years.
• Sick/Personal: 8 hours after six months for the first year; 16 hours each anniversary thereafter (years 2‑5); 24 hours after five years.
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.
• First Cash 401K program available to all employees 21 years of age or older.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The role involves a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

• Greets and interacts with all customers to develop rapport and better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of the pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings or other areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Must be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply!