District Manager, Retail

High’s of Baltimore is seeking an experienced, hands-on District Manager “DM” to lead multiple convenience retail locations throughout Maryland & Delaware. This is an opportunity for a proven results-driven leader with extensive regional operations oversight experience and a strong track record of developing high-performing teams, driving operational excellence, improving profitability, and creating a culture of accountability and customer-focused execution.

If you are energized by developing people, improving operational performance, managing profitability, and creating a culture built on accountability and service excellence, we want to hear from you.

Our mission is to deliver fast, fresh, and friendly service through operational excellence, strong teams, and customer-first experience in every store.

The ideal candidate has a strong background in convenience stores, retail, restaurant, or fast-food multi-unit operations and understands how to balance leadership with operational discipline.

What You’ll Be Responsible For:

Operational Leadership Lead multiple retail convenience store locations within an assigned district

Ensure excellence in customer service, food quality, merchandising, cleanliness, and food safety

Drive operational consistency and execution across all stores

Monitor store conditions, standards, and overall performance

Analyze trends, identify opportunities, and implement action plans to improve results

Ensure adherence to company policies, safety standards, and operational procedures

Team Development & Leadership Train and mentor Store Managers and store teams

Build a culture of accountability, engagement, teamwork, and continuous improvement

Lead by example through visible, hands-on leadership

Address employee relations issues professionally in partnership with Human Resources Motivate and develop future leaders within the organization

Financial & Business Management Manage sales, profitability, payroll, and operating expenses

Review and influence district P&L performance

Oversee inventory controls, loss prevention, and shrink reduction initiatives

Execute merchandising and marketing programs effectively

Monitor market competition, including fuel and inside sales trends

Customer Experience Ensure every store delivers a clean, safe, welcoming environment

Respond to customer concerns and escalations professionally

Foster a customer-first culture throughout the district

Maintain strong relationships with vendors, customers, and internal teams

What We’re Looking For:

Required Qualifications High School Diploma or equivalent3–5 years of leadership experience supervising teams in:

Convenience stores

Multi-unit retail

Fast food or restaurant operations

Experience managing food service operations

Valid driver’s license with a clean driving record

Strong leadership, communication, and organizational skills

Experience with budgeting, staffing, and operational execution

Ability to work flexible schedules, including weekends and holidays as business needs require

Ability to lift up to 50 lbs. and work in a retail environment

Preferred Qualifications Bachelor’s degree in business, Management, or related field

Convenience store multi-unit management experience

ServSafe Certification and/or Certified Food Handler credentials

Experience managing high-volume retail operations

Proficiency with Microsoft Office (Excel, Word, PowerPoint)

The Ideal Candidate Is:

A strong people leader who develops talent and holds teams accountable

Operationally driven and detail-oriented

Customer-focused with excellent problem-solving abilities

Comfortable making decisions in a fast-paced environment

Adaptable, organized, and results-oriented

Ethical, dependable, and professional

Skilled at balancing operational execution with team engagement

Why Join High’s?

Opportunity to lead multiple locations and make a measurable impact

Established and growing convenience retail organization

Collaborative leadership environment

Career growth potential

Dynamic, fast-paced work environment where no two days are the same

Work Environment This position operates in a retail convenience store environment and may include:

Extended periods standing or traveling between locations

Exposure to varying temperatures and retail conditions

Occasional emergency or inclement weather operational support

Flexible scheduling based on business needs

Ready to Lead?

If you’re an experienced retail leader with a passion for operational excellence, team development, and delivering exceptional customer experience, we encourage you to apply and grow your career with High’s of Baltimore.
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