Member Specialist

Position Summary

Member Services Associate provides member service, maintains the checkout area, and resolves member issues and concerns. They promote the company's products and services, support members with self‑service technology, process purchases, handle payments, returns, refunds, and exchanges according to company policies, and ensure compliance with safety standards and security procedures. The associate conducts safety sweeps, corrects unsafe situations, maintains entrance and exit areas, verifies membership cards, assists with purchasing decisions, locates merchandise, organizes merchandise, assists members with transporting items, maintains a safe shopping environment, and logs required documentation.

• Handle member purchases, returns, refunds, and exchanges
• Maintain checkout, entrance, and exit areas
• Conduct safety sweeps and report unsafe situations
• Verify membership cards and identify member needs
• Assist with purchasing decisions and merchandise location
• Arrange and organize merchandise to zone the area
• Execute emergency response procedures and report incidents
• Document paperwork, logs, and other required records
• Assist in training new associates on company processes and procedures
• Deliver new program rollout training and continuous learning opportunities
• Promote company values of integrity, teamwork, customer focus, and excellence

• Health benefits:
  
  medical, vision, and dental coverage
• Financial benefits:
  
  401(k), stock purchase plan, and company‑paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U: company‑paid education benefit program for full‑time and part‑time associates, including tuition, books, and fees for high school completion to bachelor's degrees

The hourly wage range for this position is $18.00 to $26.00. Additional compensation may include premiums up to $3.00 per hour based on schedule, facility, season, or specific work performed.

• Retail experience, including operating front‑end equipment (e.g., cash register)
• Experience working with mobile retail applications

• Additional retail experience and technology proficiency
• Training and coaching experience
• Strong customer service skills and ability to promote products

15 TEXAS STATION CT, TIMONIUM, MD 21093‑8263, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees to create a safe and productive work environment.