Service Center Associate, White Marsh

Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. It’s a story about innovation, tradition, inspiring stores, irresistible products, and unforgettable moments such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade.

As an At Your Service Center Colleague, you deliver a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. Strong multitasking abilities, problem‑solving skills, attention to detail, and a customer‑first mindset are essential. The role thrives in a fast‑paced environment with flexible shifts, nights, weekends, and holidays.

• Start each day energized with a positive example—pacing the team, greeting teammates, and maintaining a clean, organized workspace.
• Engage customers with genuine hospitality, build lasting relationships through personal conversation, and support total store fulfillment, including BOPS.
• Recover merchandise, keep pickup and return areas tidy, and ensure timely completion and curbside delivery of BOPS orders.
• Finish strong by sharing the Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank‑you while using the customer’s name.
• Support teammates with honesty, care, and collaboration to better serve customers and communities.
• Strive for continuous improvement, celebrate sales goals, and learn from each other to deliver results.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to address customer needs and resolve issues.
• Communicate and collaborate comfortably with customers and colleagues.
• Meet daily sales goal challenges.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful and eager to adapt to changing priorities; able to work independently and excel in team dynamics.
• Handle electronic devices without issue.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and processing register transactions.

Join a team that values hard work and fun. We offer a dynamic, inclusive environment with competitive pay, comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, and continuous learning opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental‑health counseling and legal/financial advice

Now is a great time to join Macy’s! Whether you help a customer find the perfect gift, streamline operations in a distribution center, enhance the online shopping experience, or design a balloon for the Thanksgiving Day Parade, you’ll have unique opportunities to be part of memorable moments in people’s lives.

Apply Today!

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.