Food & Beverage Operations Manager

POSITION SUMMARY

• Include the following. Other duties may be assigned.
• Prepares or assists with preparation of a daily report of business transactions.
• Prepares nightly deposits and reconciliations.
• Supervises and schedules ticket sellers and completes weekly payroll.
• Processes group sales orders and complimentary ticket requests.
• Assists in coordinating all event information between the promoter, facility personnel, and the ticket company in a timely manner.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Assists or prepares cash banks and accurate inventory of all tickets distributed and available for sale.
• Assists with preparation of the final Box Office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Maintains and processes suite ticket holders for each event.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks.
• Sells tickets as needed.
• Efficiently and courteously answers questions concerning prices, seating, and events; gives information concerning coming attractions.

Assists the Box Office Manager with management of ticket sellers. Carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Assists in interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with HR; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED required.
• 1 to 2 years box office related experience preferred.

• Excellent communication, problem solving, and organizational skills required.
• Demonstrated knowledge of financial procedures, including record keeping and reconciliation.
• Knowledge of supervisory principles and practices.
• Excellent customer service and public relations skills.
• Ability to count money and make change.

• Experience with Excel spreadsheets desired.
• Experience with computerized ticket systems, such as Ticketmaster, preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility, stand for long hours during events, talk and hear.

This position may require work inside or outside the building as needed by events.

$45,000 - $50,000

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee.

This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter, including salary requirements, to the following address.

HR Manager
DCU Center
50 Foster Street
Worcester, MA 01608

To be considered for any open position, you must complete the application process completely through the link provided. Applicants that need reasonable accommodation to complete the application process may call .

Apply at

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor