Named Account Executive, Enterprise: Non-Profit

Job Description

As a Strategic Account Executive specializing in strategic non‑profit organizations, you will establish and nurture strong relationships with these organizations. Your primary goal is to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving mission‑critical objectives.

You will navigate large organizations, understand client challenges, align solutions, sell value‑based offerings, and engage executives across the C‑suite, IT, and mission functions. You will be a storyteller who can present across departments, adapt quickly, and provide excellent customer service.

Success will be measured by expanding existing and new accounts, driving digital transformation, and delivering an exceptional customer experience.

• Develop an in‑depth understanding of Salesforce products and solutions.
• Act as the primary point of contact, ensuring client inquiries and concerns are addressed promptly.
• Stay informed about industry trends and competitive offerings.
• Develop key customer stakeholder relationships and drive customer satisfaction.
• Understand the challenges our customers are working to solve and develop a strong point of view on how we can partner to help.
• Develop and drive the overall long‑term strategy for the account, aligned to customer business objectives.
• Coordinate internal Salesforce resources to meet customer business needs.
• Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment.
• Share Salesforce value proposition for existing and/or new customers.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify and drive growth opportunities within existing accounts and expand Salesforce services.
• Address and resolve client issues in a timely and efficient manner.
• Utilize data analysis to pinpoint areas for improvement and make data‑driven recommendations.

• Minimum of 7–10 years of full‑cycle SaaS closing experience.
• Outstanding communication and interpersonal skills.
• Willingness and ability to travel to client locations as required.
• Strong problem‑solving and negotiation abilities.
• Experience building global engagement across multiple lines of business and broadening product support within an organization.
• Experience collaborating with Solutions Engineers, Customer Success Managers, Product Managers, and Co‑Prime teammates.
• Financial acumen.
• Solid career longevity and track record of success.
• Understanding of account planning and mutual close plans.
• Solid business acumen around forecasting and customer management.
• Self‑motivated with a commitment to achieving and exceeding sales targets.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All hiring decisions are based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected classifications.