Sales Account Manager Job Frederick area,Maryland USA,Sales

Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:

Health Insurance: Medical, dental, and vision coverage
Financial Protection: Identity theft protection and voluntary life insurance
Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
Retirement Savings: 401(k) retirement plan with employer match
Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
Professional Development: Paid training opportunities and Education Assistance Program
Referral Bonus: Earn up to $5,000 for referring new employees
Auto Allowance: This position is eligible for a bi-weekly auto allowance.
Commissions: This position is eligible for commission payments.

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC.

Our Sales and Service footprint spans the Mid-West and East Coast.

Job Summary:

As a strategic member of a highly collaborative organization, the sales account manager will identify new business opportunities, manage assigned accounts, and support sales growth activities of the organization. The prospective customers may be in an assigned geographic area, assigned by individual account, by product, or vendor.

Coverage Territory:

The territory covers Virginia.

RESPONSIBILITIES:
Customer Relations:

Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
Building strong client relationships to maintain old business and acquire new customers.
Collaborating with various internal departments to ensure they fulfill all customer requests.
Resolving complaints and keeping track of all processes that pertain to the client.
Acting as the client representative in a firm to ensure their demands are met with a focus on improving the customer experience.
Collecting and analyzing data concerning consumer behavior to understand changing needs.
React to customer complaints and bring to resolution in a timely manner.

Job Knowledge:

Obtain expertise in equipment, or supplies, being sold to include the features / applications and benefits of those products.
Have an awareness level of the industry and the competition that WBS is selling against.
Identify and reach the “decision maker” prior to making the sales call.
Properly prepare for each sales call made.
Maintain the appropriate amount of activity at each level of the sales cycle in order to keep the “pipeline” flowing.
Keep record of sales call activity and database of contacts.

Forecasting:

Develop and maintain a prospective sales list.
Complete monthly forecasts and submit to management on a timely basis.

Administration:

Prepare well organized, detailed proposals, utilizing available corporate support for a professional result.
Complete sales reports and submit to management on a timely basis.

Coordination Efforts:

Ensure smooth delivery and installation of equipment within appropriate time frame.
Provide customer training on equipment after installation has taken place.

WBS Team:

Maintain positive relations at all levels throughout the organization, both within the Sales Division and interdepartmentally.
Communicate on a timely basis with WBS employees regarding status of sales leads presented.
On a periodic basis, act as a product and industry trainer for new or inexperienced members of the team.

Requirements:

Education:

Minimum of an Associates Degree in marketing, business, or related field.

Experience:

2+ years of proven sales experience.

Skills:

Satisfactory problem-solving skills to help resolve customer complaints…