Residential Account Manager — Lead-to-Close, Concierge Service

Residential Account Manager

SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero!

Who are we? Feel free to check us out:

SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Commission: $55,000-$60,000 base plus commission!

• Convert residential leads into signed contracts
• Serve as the main point of contact for customers, adjusters, and internal teams
• Deliver and explain estimates, follow up with customers, and close sales
• Provide regular project updates and ensure top-tier customer experience
  
  Support invoicing, collections, and documentation as needed
• Collaborate daily with Operations, Estimating, and Intake teams

• Strong communication, presentation, and organizational skills
• Ability to balance customer needs with internal processes
• Knowledge of restoration, insurance, or construction industries a plus
• Solution-driven mindset with patience, urgency, and professionalism
• Ability to attend daily/weekly team meetings and occasional travel

• 401k +matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development