Senior Account Manager

Description

POSITION TITLE: Senior Account Manager

TEAM: Sales Operations or Account Management

REPORTS TO: Sales Operations Manager or Senior Lead Account Manager

FLSA CLASSIFICATION: Salary, Exempt

LOCATION: Headquarters (On-Site)

At the heart of Gable lies a passion that transcends the conventional. We’re more than just creators of visual communications; we’re experts at creating experiences. We believe that every brand, building, and place has a unique story to tell, and our mission is to elevate the way they are seen, experienced, and remembered.

We are committed to fostering a collaborative and inclusive work environment where team members can thrive and contribute to our shared success.

The Senior Account Manager is responsible for managing complex assigned accounts, opportunities, and pre-sale activity from initial intake through turnover to Project Management once work is sold. This role serves as a senior point of coordination and decision-making within assigned opportunities, helping ensure work moves accurately, efficiently, and in alignment with customer requirements, internal priorities, and Gable quality standards.

This role works directly with customer contacts, designated account owners, and internal teams to maintain momentum, clarify scope, coordinate pre-sale execution, and support broader account development. The Senior Account Manager is responsible for managing opportunity details, maintaining accurate documentation and system records, resolving more complex issues, and helping ensure customer commitments and internal requirements are met across assigned work.

The Senior Account Manager is expected to exercise a higher level of judgment, ownership, and execution leadership than the Account Manager role. This includes supporting more complex opportunities, helping identify and address commercial or execution risks earlier, and serving as a more experienced resource to Account Managers on account handling, turnover readiness, and customer communication. This role remains focused on pre-sale leadership and does not own post-sale project execution after turnover to Project Management.

Account Leadership, Opportunity Management & Pre-Sale Execution

• Manage complex assigned opportunities and account activity from intake through turnover to Project Management once sold.
• Review incoming opportunity information to ensure scope, quantities, site conditions, customer requirements, and timing expectations are clearly understood and communicated internally.
• Oversee opportunity setup and related system activity to ensure records are accurate, complete, and supported by reliable information throughout the pre-sale process.
• Coordinate pre-sale activity including surveys, site meetings, preliminary drawings, estimate requests, bid support, proposal processing, and purchase order or contract intake.
• Exercise independent judgment within assigned opportunities to prioritize work, address routine and moderately complex issues, and keep open items moving toward completion.
• Identify scope gaps, missing information, execution concerns, or customer requirements early and take appropriate action to resolve them or escalated when needed.
• Ensure required pre-sale documents, supporting materials, and internal records are organized, current, and properly maintained.

Customer Support, Account Development & Internal Coordination

• Maintain strong day-to-day working relationships with customer contacts and provide responsive, professional communication throughout the pre-sale process.
• Support designated account owners in managing customer communication, account momentum, and opportunity development across assigned work.
• Identify upselling, repeat business, multi-location rollout opportunities, and other account expansion activity within existing accounts and coordinate with the designated account owner to help advance them.
• Participate in customer calls, site meetings, and internal planning discussions to support opportunity development, scope alignment, and account growth.
• Coordinate closely with Design, PACE, and other internal teams to align priorities, timing, and required…