Inside Sales Support Representative

Inside Sales Support Representative (JN - Frederick, Maryland

Salary: USD
65000 - USD
70000 per year

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Salary: $65,000 - $70,000 per year

Employment Type: Full-Time, Direct Hire

About the Opportunity

A well-established distributor serving industrial and electronic hardware markets is seeking a detail-oriented and customer-focused Inside Sales & Sales Support Representative to join its growing team. This position plays a critical role in supporting customer accounts through quote generation, order processing, account management, and exceptional customer service.

Key Responsibilities

• Enter and process customer orders accurately and efficiently.
• Prepare and manage customer quotes, including pricing, lead times, and product sourcing.
• Serve as a primary point of contact for assigned customer accounts.
• Respond promptly to customer inquiries regarding orders, pricing, delivery schedules, and product information.
• Maintain customer records and activities within CRM and ERP systems.
• Coordinate with internal departments to resolve customer issues and ensure timely order fulfillment.
• Build and maintain strong customer relationships through responsive service and effective communication.
• Identify customer needs and recommend appropriate products or solutions.
• Support account growth by delivering a high level of service and account management.

Qualifications

Required

• 3+ years of inside sales, sales support, customer service, account management, or order-entry experience.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Experience processing quotes, orders, and customer requests.
• Intermediate Microsoft Excel skills and overall computer proficiency.
• Excellent written and verbal communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• High School Diploma or GED.

Preferred

• Experience working within a CRM system.
• ERP experience, preferably within a distribution environment.
• Experience with Prophet 21, Epicor, or similar distribution software.
• Background in industrial distribution, fasteners, hardware, components, or related industries.
• Strong problem-solving and critical-thinking abilities.
• Eligible employees enjoy a competitive benefits package that includes:
• Medical, dental, and vision insurance
• Paid time off
• 401(k) with employer match
• Company-paid life insurance
• Company-paid long-term disability insurance

If you have strong data entry skills, experience supporting customers and sales teams, and enjoy working in a dynamic environment, we'd love to hear from you.