Customer Success Specialist

Job Description We are looking for a Customer Success Specialist to join our Rexel, USA team in Sparks, MD!

Summary:

The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual Recurring Revenue. Will utilize data derived from normal business activities, customer support/service interactions and contracts, and other datasets to gain insights into customer needs and potential opportunities. The Customer Success Specialist with collaborate with customers, Sales, Product Specialists, and Services, and will assist in aligning customer objectives with the company's offerings.

• Build positive working relationships between Rexel and customers, digitally and through customer meetings
• Work with Marketing team to help lead contract adoption and expansion campaigns
• Accurately communicate a value proposition based on the data being presented
• Analyze customer contract usage data contained within Customer Success Platform and other sources to look for trends
• Collaborate with sales, specialists, and other roles within Rexel Automation and Rockwell Automation
• Understand basic concepts of automation regarding product life cycles, simple migration paths, and learning to identify opportunities based a customer’s install base and support usage
• Review progress with leadership
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

• 3+ years of Customer Success Manager experience
• Prior experience with Rockwell Automation products and services preferred
• High School or GED
  - Required
• 4 Year / Bachelor's Degree
  - Preferred
• • Bachelor’s Degree in Business or Technical degree preferred

• Must have excellent interpersonal, analytical, and written/verbal communication skills
• Be a self-starter that can work both independently and in team-based environments
• Must be able to build positive working relationships with people at all organizational levels
• Must demonstrate integrity and a firm commitment to company beliefs and values
• Attention to detail and organizational skills
• Delivers exceptional customer experience

• Sit:
  Must be able to remain in a stationary position
  - Constantly – at least 51%
• Walk:
  Must be able to move about inside/outside office or work location
  - Frequently – 21% to 50%
• Use hands to finger, handle, or feel:
  Operates a computer and other office machinery
  - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl:
  Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet
  - Occasionally – up to 20%
• Talk, hear, taste, smell:
  Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions
  - Constantly – at least 51%

• Up to 10 pounds
  - Occasionally – up to 20%

• Travels to offsite locations
  - Frequently – 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of Maryland only, the pay range is $70K to $85K, depending upon qualifications, experience and other considerations permitted by law.

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer…